Thank you for shopping at Roam with Paola. We appreciate your business and want to ensure you're fully satisfied with your purchase. If you're not completely happy with your purchase, please review our Return and Refund Policy below.
Return Window: You can return your purchased items within 7 days of receiving the order.
Return Conditions: To be eligible for a return, your item must:
- Be unused and in the same condition
- Be in the original packaging
Please note that items cannot be returned if they do not meet the above criteria.
Return Process: To initiate a return, please Contact us and state the reason for the return. We will provide you with instructions on where to send your item.
Please note customers will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds: Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please Contact us.
Late or Missing Refunds: If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please Contact us.
If you have any questions about our return and refund policy, please Contact us. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. We're here to help make your shopping experience exceptional from beginning to end.
