Refund policy
Thank you for shopping at Roam with Paola. We appreciate your business and want to ensure you're fully satisfied with your purchase. If you're not completely happy with your purchase, please review our return and refund policy below.
Return Window: You can return your purchased items within 7 days of receiving the order.
Return Conditions: To be eligible for a return, your item must:
- Be unused and in the same condition
- Be in the original packaging
Please note that items cannot be returned if they do not meet the above criteria.
Return Process: To initiate a return, please contact us and state the reason for the return. We will provide you with instructions on where to send your item.
Please note customers will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@roamwithpaola.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@roamwithpaola.com.